Our Structure (How Things Work)
01
How governance works at Klarnow
Each project includes:
- Defined delivery phases
- Named project ownership
- Reporting cadence
- Formal change control
- QA and deployment controls
Governance is aligned to the complexity of the engagement and documented in the delivery plan.
02
Oversight and accountability
For each engagement, Klarnow assigns:
- Project Lead responsible for delivery oversight
- Technical Lead responsible for architecture and implementation
- Stakeholder communication channels and approval points
Oversight includes:
- Milestone checkpoints
- Scope validation prior to build
- Acceptance criteria
- Post-deployment review
03
Risk management
Risks are identified during discovery and categorised into:
- Technical risks
- Operational risks
- Data and compliance risks
- Performance and scalability risks
- Dependency risks
A risk log is maintained for medium-to-large engagements where required.
04
Change control
Change control prevents scope drift and protects delivery stability.
Process:
- Identify requested change
- Assess impact (timeline, cost, complexity)
- Stakeholder review and approval
- Controlled implementation
No material changes proceed without documented approval.
05
Quality assurance and testing
Controls typically include:
- Staging validation
- Workflow and data routing verification
- Automation trigger testing
- Access and permissions validation
- Go-live checklist
06
Reporting and stakeholder updates
Reporting cadence is agreed at kickoff and typically includes:
- Progress against milestones
- Risks and mitigation updates
- Decision items requiring client input
- Upcoming delivery activities
01Clarity of scope
02Controlled implementation
03Risk awareness at each phase
04Accountability of named leads
05Structured communication