Terms & Conditions

In these Terms:

• Client means the organisation or person purchasing services from Klarnow.
• Deliverables means the outputs we agree to produce, such as websites, dashboards, automation portals, or documentation.
• Project Brief means the information you submit to request services.
• Statement of Work (SOW) / Proposal means the document describing scope, timeline, fees, and deliverables for an engagement.
• Change Request means a request to alter scope, timeline, or deliverables.
• Third-Party Services means services not owned by Klarnow, such as hosting, email platforms, CRMs, analytics, payment providers, or ad platforms.

You may use this website for lawful purposes only.

You must not:

• Attempt to gain unauthorised access to any part of the website
• Disrupt the website or its security
• Copy, scrape, or harvest data from the website without permission
• Use the website in a way that breaches any law or regulation

We may suspend or restrict access to the website if we reasonably believe misuse is occurring.

The website is provided for general information. We try to keep it accurate and up to date but do not guarantee that all content is complete or current.

Any examples, case studies, or performance metrics are provided for context. Results depend on many factors, including your market, offer, operations, and constraints.

When you submit a project brief or request a capability pack:

• You confirm that the information you provide is accurate to the best of your knowledge
• You consent to us using that information to assess fit and respond
• You acknowledge that submitting a brief does not create a binding contract

We may decline to take on work where:

• The scope is not a fit
• Timelines are not achievable
• Risk requirements cannot be met within constraints

Services are only agreed when we confirm in writing, typically via a Proposal/SOW, email acceptance, or a signed contract.

The Proposal/SOW will usually cover:

• Scope and deliverables
• Timeline and milestones
• Payment terms
• Assumptions and exclusions
• Responsibilities on both sides

To deliver effectively, the Client agrees to:

• Provide timely access to required accounts and systems
• Provide accurate information and requirements
• Nominate a single point of contact for decisions and approvals
• Review and approve deliverables within agreed timeframes
• Ensure they hold the rights to any materials they provide (logos, images, content, data)

Delays in approvals or access may impact timelines.

We deliver what is agreed in the Proposal/SOW.

If you request work outside scope, we will treat it as a Change Request.

Change control process

1. 1.You describe the change requested.
2. 2.We assess impact on timeline, cost, and complexity.
3. 3.We provide a written change estimate.
4. 4.Work proceeds only after written approval.

No material scope changes will be implemented without documented approval.

Timelines are estimates unless explicitly stated as fixed.

Some delivery depends on Third-Party Services (for example hosting, ad platforms, email tools). We are not responsible for Third-Party outages, policy changes, or approvals outside our control.

Fees and payment schedules will be stated in the Proposal/SOW.

Unless otherwise agreed:

• Invoices are payable within the period stated in the Proposal/SOW
• Late payments may pause work until accounts are up to date
• Third-Party fees (software subscriptions, ad spend, platform fees) are payable by the Client directly unless we agree otherwise

If a deposit or milestone schedule is agreed, work may be paused if a milestone payment is overdue.

If you need to reschedule meetings, please provide as much notice as possible.

For service engagements:

• Any committed work already completed remains payable
• Any non-cancellable Third-Party costs remain payable

Specific cancellation terms may be included in the Proposal/SOW.

Our materials

We retain ownership of our methods, templates, frameworks, and pre-existing materials.

Client materials

You retain ownership of materials you provide.

Deliverables

Upon full payment, you receive a licence to use the Deliverables for your internal business and customer-facing operations, unless the Proposal/SOW states otherwise.

We may reuse general know-how and non-confidential techniques learned during the engagement.

Both parties agree to keep confidential information private and to use it only for the purpose of delivering the services.

Confidential information does not include information that:

• Is already public through no fault of the receiving party
• Is disclosed under legal requirement
• Was independently developed without reference to confidential information

Each party will comply with applicable data protection laws.

Where Klarnow processes personal data on behalf of a Client, the Client is typically the data controller and Klarnow is the processor.

If required, we can agree a data processing addendum (DPA) covering:

• Scope of processing
• Security measures
• Sub-processors
• Retention and deletion

We will apply reasonable security measures appropriate to the scope.

The Client is responsible for:

• Managing user accounts and passwords within their organisation
• Ensuring authorised access only
• Notifying us promptly if credentials are compromised

We may recommend or integrate Third-Party Services. Those services are governed by their own terms and policies.

We are not responsible for:

• Third-Party downtime
• Third-Party policy changes
• Third-Party pricing changes
• Third-Party decisions to approve, suspend, or restrict accounts

We provide services with reasonable care and skill.

To the extent permitted by law, we do not guarantee:

• Specific commercial results
• Continuous availability of Third-Party Services
• That all software will be error-free in all environments

We will fix defects that are clearly caused by our work, within a reasonable time, where an agreed support window applies (if applicable).

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraudulent misrepresentation
• Any liability that cannot be excluded by law

Subject to the above:

• We are not liable for indirect or consequential losses (including loss of revenue or business)
• Our total liability is limited to the fees paid for the relevant services in the six months preceding the event giving rise to the claim, unless the Proposal/SOW states otherwise

We may suspend work if:

• Payments are overdue
• Required access or inputs are not provided
• We reasonably believe continued work would create unacceptable risk

Either party may terminate an engagement if:

• The other party commits a material breach and fails to remedy it within a reasonable period after notice

On termination:

• Fees for completed work remain payable
• We will provide a handover of materials already produced, subject to payment

Neither party is liable for delays caused by events outside reasonable control, including severe weather, legal restrictions, or major service disruption.

These Terms are governed by the laws of England and Wales.

If a dispute arises, both parties agree to try to resolve it in good faith before starting court proceedings.

We may update these Terms from time to time. The version posted on the website will apply to current and future use of the website.

Questions about these Terms can be sent to: