Terms of Service

These Terms apply to your use of the Klarnow Agency website and to any services you purchase from us.

Last updated: December 2025

Introduction

These Terms of Service ("Terms") apply to your use of the Klarnow Agency website and to any services you purchase from us. By working with us, you agree to these Terms.

For specific projects, we may also use a separate proposal or contract. If there is a conflict, the signed proposal or contract will usually take priority.

1. Our Services

  • Klarnow Agency provides:
  • •Brand strategy and positioning
  • •Visual identity and design
  • •Website and landing page design
  • •Campaign, marketing and content support
  • •Other creative and consulting services as agreed
  • The exact scope, price and timelines will be set out in a proposal, statement of work or email confirmation.

2. Your Responsibilities

  • You agree to:
  • •Provide accurate and timely information
  • •Give clear feedback and approvals
  • •Supply content, logins or assets we need to do the work
  • •Pay invoices on time
  • Delays in providing information or feedback may push back timelines.

3. Fees, Invoices And Payments

  • •Fees will be clearly stated in your proposal, quote or agreement
  • •We may require an upfront deposit before starting work
  • •Remaining fees are usually due on set milestones or on project completion
  • •Late payments may pause work until payment is received
  • •All prices are usually quoted in GBP unless stated otherwise.

4. Revisions And Scope

  • We include a fair number of revisions within the scope of each project, which will be defined in your proposal.
  • If you request work that goes beyond the agreed scope (for example, new pages, extra shoot days, additional concepts), we may:
  • •Quote an additional fee, and
  • •Agree on new timelines for the extra work

5. Cancellations And Refunds

  • If you decide to cancel a project:
  • •Deposits are generally non-refundable once work has started
  • •You may be charged for work already completed up to that point
  • If we ever need to cancel a project, we will:
  • •Notify you as soon as possible, and
  • •Refund any unused portion of fees paid for work not delivered

6. Intellectual Property

  • Unless stated differently in your contract:
  • •You own the final approved deliverables that you have paid for in full
  • •We retain ownership of all underlying working files, drafts, and internal frameworks
  • •We may show non-sensitive work in our portfolio or case studies unless you ask us not to in writing
  • •You are responsible for ensuring that any content, images, fonts or materials you provide do not infringe the rights of others.

7. Use Of AI And Third-Party Tools

  • We may use AI tools, templates and third-party software as part of our creative process.
  • You are responsible for reviewing all final outputs for accuracy, compliance and suitability for your business before publishing or using them.
  • Klarnow Agency is not liable for decisions made purely on AI-generated suggestions.

8. Limitation Of Liability

  • As far as the law allows, Klarnow Agency will not be responsible for:
  • •Loss of profit, revenue or opportunity
  • •Indirect or consequential damages
  • •Results that depend on factors outside our control (for example, ad performance, algorithm changes, market shifts)
  • Our total liability for any claim will be limited to the total amount you paid us for the specific project in the 12 months before the claim arose.

9. Confidentiality

  • We will treat your non-public business information as confidential and will not share it without your permission, except with trusted partners who help deliver your project or where required by law.
  • We ask you to treat our processes, pricing and internal documents in the same way.

10. Termination

  • Either party may end a project or ongoing relationship if:
  • •The other party breaches these Terms and does not resolve the issue after reasonable notice, or
  • •There is a mutual agreement to end the work
  • You remain responsible for paying for all work completed up to the termination date.

11. Governing Law

  • These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

12. Contact

  • For questions about these Terms:
  • Email: support@klarnow.co.uk